Refund policy

Return and Refund:

To start a return, you can contact us at help@itspaillettes.com.

The courier will get in touch with you to pick up the returned item(s).

We’ll inspect the requested return and if items are in their original state we’ll refund your money right away!

 

Please note that customers are charged for the return shipping fees if the returned item(s) has no defects or damage.

 

Returns/refunds are accepted for orders with general quotes, ready-made items, or sets that are sold as is with no customization.

Returns/refunds are not valid on orders with customized names, dates, or any specific details, they also exclude flowers, plants and special orderrequests.

 

Items on sale or gift cards cannot be refunded.

 

Damages and issues:

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

 

If you receive an item that is wrong, damaged or defected we’ll arrange the return, so that we can evaluate the issue and make it right with no extra shipping fees.

 

Refunds:

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we approved your return and you still haven’t received your money, please contact us at help@itspaillettes.com.

 

Order Cancellation:

 

You have 48 hours after you place your order to cancel it or request any changes to it. All our orders are hand-made upon request so you won’t be able to cancel or make any changes to your order after the mentioned time duration since your order will be already in production phase.

 

In case of online payment, the paid amount will be refunded to your bank account once you choose to cancel the order.

 

Order delivery:

 

Orders usually take up to 1 week since the items are handmade upon order requests.

When your order is ready, the courier will get in touch to arrange a suitable delivery date.

Please note that shipping fees are non-refundable.